Privacy Policy

Shapland Swim Schools Pty Ltd (Shapland) respects the privacy of individuals by treating all personal information as confidential and by handling it in accordance with the Privacy Act 1988 and the National Privacy Principles.

During the course of its activities, Shapland will collect, use and disclose personal information from:

  • Customers who visit Shapland Swim Schools locations;
  • Visitors to and users of our website;
  • Customers who enter promotions conducted by Shapland;

Use and disclosure of information collected by Shapland:
The information collected may include:

  • Details you provide us with when you visit our locations or enter our promotions;
  • Your name, postal address, telephone number and email address from promotion entrants;
  • Your name, mailing address, phone number and credit card information;
  • Details of website usage from visitors to our website;

Shapland collects this information in the following ways:

  • when you provide us with information at one of our locations;
  • when you enter a promotion;
  • and on an on-going basis, whenever you visit or use Shapland's website.

Shapland does not share the information collected from customers and visitors to the website with businesses outside of the Shapland Swim Schools group.

Shapland may use your information to process your transaction; administer your account; for Shapland's own internal purposes (such as risk management, staff training and billing); to help Shapland develop its website to be more specific to Customers' needs and user friendly; to advise you about upcoming events and promotions, and for any other use which you authorise.

In addition, Shapland may also use your information to contact you regarding its services. However, Shapland will not do this by email (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your consent to do so.

These emails will include an "unsubscribe" facility. Alternatively, if you no longer wish to receive emails, you can contact us by phoning your nearest Shapland location, details of which are available on the Locations page of our website.

Cookies:

Shapland may use cookies to collect information from you. Cookies identify a particular computer to Shapland's server. Shapland may use the information collected in this way to provide the user of that computer with a personalised experience of Shapland's website. Your browser may allow you to disable cookies. If you do this, your experience of the Shapland website will not be personalised.

Security of your Information:

We use industry-standard safeguards to ensure the confidentiality of your personal information. To the maximum extent permitted by law, however, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to Shapland.

Access to your information:

You can gain access to your information by written request. That request or any inquiry about Shapland's privacy policy should be sent via our Contact Us form. Shapland will endeavour to deal with your request or inquiry as soon as is reasonably possible.

Updates to your information:

If your information changes or you discover that information held by Shapland is otherwise incorrect, please contact Shapland by sending a message to us via our Contact Us form, or by calling 1 800 TO SWIM, and Shapland will endeavour to update and correct the information. Shapland may also contact you from time to time to check that your information is still accurate.

Changes to our policy:

Shapland's handling of any information it collects from you (including information previously collected) will be governed by the most current version of this policy. Please check this policy regularly.

Contact information:

You can contact Shapland by visiting the Contact Us page on our website, emailing info@shapland.com.au, calling 1 800 TO SWIM (1 800 867 946) or writing to Shapland Swim Schools, PO Box 368, Paddington QLD 4064.

Booking requests & general enquiries

We will respond to you as soon as possible Fields marked with * are mandatory
School Location*
Enquiry Type*

Family details

Parent/Carer 1*
Parent/Carer 2
Phone*
Email*
Street address*
Suburb*
Postcode*

Child details

First name*
Surname*
Gender*
Date of birth*

Lesson details

Pool at home*
Previous lessons*
Preferred times*
Comments
Referred by*

Contact details

Name*
Phone*
Email*
Enquiry*
Referred by*
Contact by

Family details

Parent/Carer name*
Phone
Email*
Child name*

Lesson details

Cancellation accepted up to 7:30 am on day of the lesson Cancellation accepted up to 9am on day of the lesson Cancellation accepted up to 4 hours before the lesson Cancellation accepted up to 8am on the day of the lesson
Lesson date/time*
Comments

Make-up lesson request

Request must be made before 8am on the day of the make-up Request must be made before 9am on the day of the make-up Request must be made before 8am on the day of the make-up Request must be made before 8:30am on the day of the make-up
Lesson date/time

Family details

Parent/Carer Name*
Phone
Email*
Child Name*

Make-up lesson request

Request must be made before 8am on the day of the make-up Request must be made before 9am on the day of the make-up Request must be made before 8am on the day of the make-up Request must be made before 8:30am on the day of the make-up
Option 1*
Option 2
Comments

Family details

Parent/Carer name*
Phone
Email*
Child name*

Lesson details

Current day*
Current time*

New lesson request

This is a request only. We cannot guarantee a lesson is available at your chosen time. We will contact you to confirm.
Preferred times*
Comments

Contact details

Name*
Phone*
Email*
Enquiry*
Contact by

Contact details

Name*
Phone*
Email*
Enquiry*

Contact details

Name*
Phone*
Email*
Enquiry*
Resume

Contact details

Name*
Phone*
Email*
Enquiry*
Contact by

MySSS details

Email*
Password*

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